REFUND AND RETURNS POLICY FOR REALSALIZ

Effective Date: December 9, 2024

At REALSALIZ, we strive for complete customer satisfaction. If you are not completely satisfied with your purchase, we offer a refund and returns policy to ensure you have a hassle-free shopping experience.

1. Return Eligibility

You may return products within 30 days of receipt for a full refund or exchange, provided that:

  • The item is unused, undamaged, and in its original packaging.
  • You have proof of purchase, such as an order confirmation or receipt.
  • The product is not marked as “Final Sale” or “Non-Returnable” on the product page or receipt.

2. How to Return an Item

To initiate a return:

  • Contact our customer service team at info@realsaliz.com within 30 days of receiving the product.
  • Provide your order number and a brief description of the reason for the return.
  • We will send you a return shipping label and instructions on how to return the product.
  • Items must be returned in their original condition, including all packaging, labels, and accessories.

3. Refund Process

Once we receive your returned item:

  • We will inspect the product to ensure it meets our return criteria.
  • If the return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout.
  • Please note that shipping costs are non-refundable. Return shipping fees may apply unless the return is due to a mistake on our part or a defective item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at info@realsaliz.com. We will provide you with a prepaid return label and offer either a full refund or a replacement item at no extra cost.

5. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired product.

6. Non-Returnable Items

The following items are not eligible for return:

  • Final Sale items
  • Personalized or customized products
  • Gift cards
  • Downloadable digital products
  • Perishable goods (if applicable)

7. International Returns

For international orders, customers are responsible for return shipping costs. The refund will be processed in USD and may vary based on exchange rates. Customs duties or taxes paid during international shipping are non-refundable.